Refund policy

We do not accept refunds/returns for change of mind. We can't accept returns/exchanges for personalised products for obvious reasons.

No cancellation policy. If an order is to be cancelled a 10% fee will be applied upon cancellation.
If an item received is damaged or faulty we will replace or refund once we have investigated the issue and seen proof of damage/fault - this could be in the in the form of photos or in some cases, sending the item back to us.

If an item is required to be sent back to us, we will reimburse your cost in getting the product posted to us upon receipt of the order.

If you are unhappy with a product or your order for any reason to we welcome you to email us to discuss. We are always happy to work with you to reach an agreeable outcome, however we are only obliged to refund or exchange if your order isn’t faulty or incorrect.